Política de devoluciones y reembolsos

Easy Returns & Refunds

We stand behind the quality of our products and are committed to ensuring your complete satisfaction. You have 30 days from the date of delivery to initiate a return or exchange for a refund.

If you have any questions, please contact us at care@glamupbeautytech.com.

1. 30-Day Return Window

① Easy Returns (Brand-New Condition)

For a swift and seamless refund, simply ensure the item is in brand-new, unused condition with all original packaging, accessories, and tags intact, and include your order number. Once received and verified, we will process your refund within 3 business days.

② Review-Based Returns (Opened or Lightly Used)

We understand that sometimes a product may not be the right fit. If the item has been opened or lightly used but remains in good working condition, you may still request a return. These cases are reviewed manually, and we will provide a resolution within 10 business days of receiving the returned item.

③ Quality Assurance & Exchange (Defective Items)

If you encounter a suspected manufacturing defect, please contact care@glamupbeautytech.com for technical assistance. Should a defect be verified, we will arrange a free replacement—typically without requiring the original product to be returned—so you can resume your GLAMUP experience without delay.

2. Return Shipping & Fees

A. Returns for Customer Reasons (e.g., Change of Mind)

You are responsible for the return shipping cost. For convenience, we will email you a prepaid return label upon approval, and a flat fee will be deducted from your refund:

Please note: the original shipping cost is non-refundable. We never charge restocking fees.

B. Returns for Our Error (Defective or Wrong Item)

We will cover all costs completely — free prepaid return label and a full refund to your original payment method.

⚠️ Please retain all original packaging until your return is fully resolved. For any issues, contact care@glamupbeautytech.com immediately.

3. Final Sale & Non-Returnable Items

The following items are Final Sale and cannot be returned or exchanged:

• Any item explicitly marked as “Final Sale” or “Clearance”

If you are unsure whether your item is eligible, please contact care@glamupbeautytech.com.

4. Refund Process

Initiating Your Return:

1. Visit our return portal or contact care@glamupbeautytech.com
2. Provide your order number to start the process
3. Once approved, you will receive return instructions and a prepaid shipping label

Return Addresses:

🇺🇸 U.S. Orders:
Fei Gao-Lulu | 5320 Winthrop St., San Diego, CA 92117, USA | Tel: 408-398-9966

🇦🇺 Australia Orders:
Nina YAN | Unit 7/8, Overbury Drive, Clarence Park SA 5034, AU | Tel: 04-68366207

🇨🇦 Canada Orders:
Tinglei Xie GlamUp | 1695 Boulevard des Laurentides, Laval, QC H7M2P5, CA | Tel: 5148046825

🇬🇧 U.K. Orders:
TLB GLOBAL_GreatSell_BLD | Hyline House, Tilson Road, Manchester M23 9GF, UK | Tel: 07577918549

🇩🇪 Germany Orders:
SK Express+60573 | Emanuel-Merck-Str. 13, Gernsheim 64579, DE | Tel: 015207098999

Processing Time:
Once received and inspected, refunds are processed within 3–10 business days. Please allow an additional 1–3 business days for your bank to post the funds.

5. Exchanges

For the fastest service, we recommend following the refund process above and placing a new order for the item you need. This ensures the fastest processing time and guarantees item availability for you.

If you have any questions, please contact care@glamupbeautytech.com.

6. Third-Party Marketplace Orders

If you purchased your GLAMUP product through a third-party marketplace such as Amazon, the return and refund policies of that marketplace will apply. Please contact the marketplace’s customer service directly for assistance.

We are here to help. Reach out anytime at care@glamupbeautytech.com or +1-415-619-0752.