Política de envío
Express Shipping · Free on Orders $100+
We offer express shipping to the United States, Canada, Australia, United Kingdom, and Germany. Enjoy free shipping on all orders over $100 in local currency.
If you have any questions, please contact us at care@glamupbeautytech.com. Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (local time).
1. Shipping Coverage & Fees
We ship to the following regions. Orders over the local threshold qualify for free express shipping:
| Country | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|
| United States | $100 USD | $6 USD |
| Canada | $100 CAD | $8 CAD |
| Australia | $100 AUD | $8 AUD |
| United Kingdom | £100 GBP | £8 GBP |
| Germany | €100 EUR | €8 EUR |
Please note: the original shipping cost is non-refundable if an order is returned for personal reasons.
2. Order Processing & Cut-Off Times
- Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation.
- Cut-Off Time: Place your order before 12:00 PM (local warehouse time) for same-day processing. Orders placed after 12:00 PM will be processed the next business day.
- Special Verification: Orders requiring address or payment verification may take additional time. Our team will contact you at care@glamupbeautytech.com if needed.
3. Estimated Delivery Time
Delivery estimates below are from the shipment date and do not include the 1–2 business day processing period. Delivery may be slightly extended during holidays, promotional seasons, or to remote areas.
| Country | Estimated Delivery |
|---|---|
| United States | 3–5 business days |
| Canada | 5–8 business days |
| Australia | 5–8 business days |
| United Kingdom | 5–8 business days |
| Germany | 5–8 business days |
4. Tracking & Delivery
Once your order has shipped, you will receive a confirmation email with your tracking number. If your order includes multiple items, they may ship separately with individual tracking information.
If you do not receive tracking details within 48 hours of shipment, please contact care@glamupbeautytech.com.
5. Taxes & Duties
All prices include applicable local taxes. Customers do not need to pay additional customs duties or import fees for orders shipped within our covered regions.
6. Address Changes & Order Modifications
Before shipment, you may contact us to update your shipping address or cancel your order. Please reach out as soon as possible at care@glamupbeautytech.com with your order number and revised details.
Once an order has been shipped, it cannot be modified. If a change is needed after delivery, please initiate a return through our Return & Refund Policy.
7. Delays, Lost, or Stolen Packages
If your tracking shows "Delivered" but you have not received your package, please first check with family members, neighbors, or property management, and confirm with the carrier.
If the issue is not resolved within 7 days, contact us at care@glamupbeautytech.com. We will assist in initiating a carrier investigation or claim.
GLAMUP is not responsible for packages confirmed as delivered but subsequently stolen. If the carrier confirms a package is lost in transit, we will arrange a replacement or refund accordingly.
8. Damaged Packages
If your package arrives damaged, please contact us within 7 days at care@glamupbeautytech.com with the following:
- Photos of the outer packaging
- Photo of the shipping label
- Photos showing product damage
We will arrange a replacement or refund as soon as possible. ⚠️ Please retain all original packaging until the issue is fully resolved.
9. Third-Party Marketplace Orders
If you purchased your GLAMUP product through a third-party marketplace such as Amazon, the shipping policies of that marketplace will apply. Please contact the marketplace's customer service directly for assistance.
We are here to help. Reach out anytime at care@glamupbeautytech.com.